Business
5 Ways To Improve Your Delivery Service
If your business involves deliveries, it’s important to execute it perfectly. When customers place an order, they expect a quick response and fast delivery. Modern technology has moved forward significantly. Most businesses now offer a next-day delivery option. This has become standard procedure and you need to compete with this! We understand that this can be particularly tough for startups and small businesses. Today, we’re here to help. Follow the advice here and you’ll have a smooth, functional delivery process. Remember, always put customer satisfaction at the heart of everything you do.
- Use technology – When it comes to deliveries, technology is a life-saver. Use computer software to itemize every order received. You’ll find all manner of address software too. This is vital to ensuring the perfect details are relayed. Good software can itemise orders, print and attach addresses and prepare for shipping. Sending to the wrong address is a big mistake! Finally, it’s good practice to track every single order. That way you can quickly diagnose any problems or complaints.
- Outsource – Once the orders start coming in thick and fast, it’s hard for a small business to deal with. Our suggestion here is to outsource your logistics. This will work out cheaper, more efficient and will produce better results. This is particularly true when delivering large palletised goods. If this is the case, use a fast UK pallet delivery service. Third parties are better prepared for deliveries and transportations.
- Keep customers up to date – There’s nothing worse than being left in the dark as a customer. Ensure that your system has a strong communication between you and your customer. The best delivery companies let customers know when their goods have been dispatched. They let them know when to expect the delivery and even let them track the delivery themselves. This all gives your customer peace of mind and confidence in you.
- Get feedback – As a business, you should always be looking to improve your service. Set up a system for customers to provide feedback and suggestions after a delivery. Could you have been faster or more responsive? Was the package delivered in good condition? Work to tighten your service at every aspect.
- Train your drivers in customer service. – Great customer service doesn’t end when you confirm the sale. Your service continues right up until you receive and enjoy the product itself. That means a friendly and helpful delivery. While out on the job, your drivers are the face and voice of your company. They represent you, and that means training them to act in that manner. Only select the best drivers and train them in your personal brand of customer service. Make sure the delivery is made with punctuality and friendliness. Train them to deal with any problems and react to any immediate dissatisfaction.
A great delivery service means happy customers. When you have happy customers, they’ll spread the word and stay loyal. Remember, your customer service extends from the moment they buy, until the moment they receive. Make it fast, efficient and keep up communications. What could you do to improve your delivery service?
