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How a telephone answering service can help your business

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How a telephone answering service can help your business

A telephone answering service is basically a means of having a receptionist available when you need one without having to pay someone to sit around the rest of the time. However, it’s not just about saving money if you don’t get enough calls to warrant a full-time member of staff manning the phone. Telephone answering services bring other benefits too.

Missed calls

Whether you’re currently taking responsibility for fielding calls yourself or you have someone employed to do this for you, there’s still a good chance you’ll miss a few.

Depending on the nature of your work, you might at times find it impossible to take a call. Even if you can, this can prove disruptive, interrupting you from what you are doing. It is often better to schedule calls for a convenient time, tackling them all in one go.

Even with a receptionist, calls can be missed. If you only get a handful a day, you could still get two at the same time and the vast majority of people don’t leave messages, even if you have this facility. It is always best if a business call can be taken by a person and you can guarantee this will happen if you use a telephone answering service. This arrangement means you won’t miss out on any potential business, but nor will you find your work being disrupted through having to take calls at inconvenient times.

Precision

Some firms try and estimate when the phones are likely to be busiest, employing someone to cover just those hours. Even though this saves money compared to employing someone full time, it is still an unsatisfactory way of going about things. What if the phones remain busy after the person has left for the day or what if more calls come in than one person can deal with?

In both those situations, other staff will have to pick up the slack and it is almost certain that in an ideal world, you want those people to be busy with other tasks. A telephone answering service provides a far better solution. You only pay for the calls taken, so the cost drops when the phone lines are quiet. Furthermore, most providers will be able to field multiple calls simultaneously, so you never have to worry about missing any, even at peak times or on particularly busy days.

In summary

The benefits of a telephone answering service basically boil down to reduced overheads, improved efficiency and fewer disruptions. These simple things can have an enormous impact in many cases.

Livetel Solutions is a professional ‘live’ telephone answering company which provides a range of virtual receptionist/PA packages.

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I am the founder of Startup Today. I am the main writer and have put in many hours of work into creating this blog. If you want to find out more about me then lets get in contact.

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