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Tips For Providing The Best Customer Service


Tips For Providing The Best Customer Service

Providing a top level customer service is very important for every business. Without it, your customers will get agitated and restless, which causes them to get sick of your business and move to the competition.

Too many companies underestimate the importance of great customer service. Especially small startup businesses that work with a local customer base. Great customer service can help you get ahead of the competition, and it can even help compensate for some of your downfalls. There are many examples of small businesses that maybe offer a more expensive product or service to their rivals, but get more customers thanks to how they serve them.

The simple fact is, consumers like being valued, and they like knowing that a business will look after them and deal with any problems as quickly as can be. Now that you know how important customer service is to your business, it’s time to start looking at a few tips to help you provide the best service possible.

Have A Good Phone System In Place

A lot of customers will contact you via telephone. It’s the easiest way to directly speak with someone and talk about a problem or ask a question. So, for starters, make sure you have business telephones set up with a number your customers can call. Furthermore, make sure your phone system is good and reliable. You need the line to be crystal clear so your customers hear everything and there’s never an issue with you breaking up. A quality phone line makes it much easier to provide a great service.

Along with this, you need to try and have a system in place where the phone is automatically answered by an operator. This does two things, firstly, it stops the customer from sitting and hearing the phone ring for a good minute before it’s answered. Secondly, you can use a virtual operator to read out different questions and get the customer to press a button afterwards. For example, the operator could say “If you’re calling about a faulty product, please press 1” or “If you have a question about a service, please press 2” and so on. This enables you to put the customer through to someone that specialises in that field. Therefore, they can quickly crack on with solving an issue or answering a question.

Always Be Friendly

The way you act when servicing your customers plays a huge role in how they perceive your business. In fact, most people will rate a company’s customer service based on how someone acted when they spoke to them. I’m sure many of you have been in a store and dealt with a moody employee before. You walk away thinking wow that was bad customer service, they could’ve at least smiled. Even though they might have done exactly what you needed them to do, it’s the way they act that stays in your mind.

So, make sure you’re always friendly when dealing with customers. Have a smile on your face and act like you’re really happy to see them. Make it seem like you’re so pleased to do what you do and that every customer is a blessing. There are some days where you have to put on a fake smile and act your pants off, but it needs to be done. The friendlier you are, the more positive your impact will be. People will like going to your business because they know the service is nice and friendly. You also encourage customers to talk more and not be afraid to ask questions, which means they end up getting exactly what they want all the time.

Try And Be Available As Much As Possible

The thing about your customers is that they might operate on a different schedule to you. While your business may be open from 9-5, they might not have the time to contact you during this time. It may transpire that they have a problem and can only really contact you after 5 pm or before 9 am. How can they do this if your business is shut?

What you need to do is try and be available as much as possible. If you own a store, this might mean the store closes and opens at certain times, but you keep your phone lines open for longer. Start social media accounts too so people can contact you there at any time, and you can respond even when you’re not at work.

In summary, make it easy for your customers to contact you and provide a friendly experience for them when they do.

I am the founder of Startup Today. I am the main writer and have put in many hours of work into creating this blog. If you want to find out more about me then lets get in contact.

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